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Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)

by H. David Sherman,Joe Zhu

ISBN 13: 9780387332116

Format: Hardcover (352 pages)
Publisher: Springer
Published: 14 Aug 2006

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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

by H. David Sherman,Joe Zhu

ISBN 13: 9781461498056

Format: Paperback (352 pages)
Publisher: Springer
Published: 20 Nov 2014

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